August 01, 2018
Thanks to everyone that took part in our survey - the feedback is really going to help us improve things going forward with a new ownership team!
Below are some of the key findings from the research - and most importantly for you the winners of our Brewquet give-away (see the bottom of the page).
For the vast majority of you, the experience with Brewquets has been overwhelmingly positive.
On average you rated Brewquets 4.42 out of 5 which is a great score - although we'll be aiming higher!
“Delivery was awesome and quick and it was a fantastic gift”
“The person I sent the Brewquet to, really enjoyed it, and were pleasantly surprised by it.”
“Amazing product and even better service!”
“Easy to order and track. Was delivered on time.”
“I think this company has tapped into a customer base not recognised before. I bought a Brewquet for my partner for Valentine’s Day this year and he loved it. They were on time with delivery, great and easy ordering. Every year I was making similar things for my partner this just made it easier.”
We know prior to the ownership change that a very small number of customers had a less positive experience. Thankfully with our cracker of a team we’re putting in processes to ensure those headaches aren’t repeated again. 😊
Areas we’ve be improving on:
- Ensuring extras such as jerky & nuts are delivered 100% of the time
- Getting gifts delivered on time, every time.
- Improved communication around delivery and any questions you may have
We’re now taking all the feedback and learnings to work out other areas we can improve upon. Just a few of the things we’ve done so far to make the experience better than ever:
- Improved the website checkout
- Automated many manual tasks to take away the risk of human error
- Improved how deliveries are handled and delivery timings
- Increased the team so that there is always someone to take care of your gift
"A few more product options to choose from nuts/jerky/pretzels/crisps"
"More range e.g. themed pack by region, or type of beer, or other theme."
"More variety"
"A cider/champagne option"
The verdict is in - most of you consider Brewquets a great gift for a variety of occasions.
Congratulations to the winners of a Big Brewquet:
Julie Gibson & Carla Glavonjic
And a big thanks to everyone that took part!
#giftbetter
The Crew @ Brewquets
Brewquets supports the responsible service of alcohol. Liquor Act 2007: No Alcohol can be sold or supplied to anyone under 18. It’s against the law. If you look under 25, you'll be asked to present valid photo identification. We will not serve intoxicated persons. NSW packaged liquor licence number LIQP770016927.
Brewquets Group: Beer Cartel
© 2024 Brewquets.
Powered by Shopify
I'm really happy with the selection of beer and presentation.
Great product good variety
🌞
Very fast delivery and quality of hamper pack was a good variety and well priced also. Definitely recommend this company and product!
It ups difficult to send presents overseas so being able to gift this to my son in Australia is a godsend. He loved the selection and most of them were new beers to him. Thank you.
From the moment my cousin opened the box he was so surprised at the Beer Birthday and the card you presently which looked so personally done. He enjoyed the malty Love Henry beer!! A beautiful gift well priced that hit the mark - thank you.
Great product and delivery as usual.
Brilliant gift for my boyfriend he loved it.
Just what I was looking for
Great product.
When a male friend loses a loved one, flowers don’t always suit the situation. A dozen assorted pale ale beers 🍻 packaged nicely with ‘thinking of you’ printed on the box was the perfect gift for our mate. Great service, parcel tracking and delivery.
Really great Gift - Can't go wrong.
Great present for my husband. Delivered in a lovely box with a pretty bow.
Great item
My lovely Brother in Law is hard to buy for and I just could not get him another Bunnings voucher! He opened the box and literally gushed, veeery rare for that 6ft 5 giant of a man! Thank you Brewquets!