August 01, 2018
Thanks to everyone that took part in our survey - the feedback is really going to help us improve things going forward with a new ownership team!
Below are some of the key findings from the research - and most importantly for you the winners of our Brewquet give-away (see the bottom of the page).
For the vast majority of you, the experience with Brewquets has been overwhelmingly positive.
On average you rated Brewquets 4.42 out of 5 which is a great score - although we'll be aiming higher!
“Delivery was awesome and quick and it was a fantastic gift”
“The person I sent the Brewquet to, really enjoyed it, and were pleasantly surprised by it.”
“Amazing product and even better service!”
“Easy to order and track. Was delivered on time.”
“I think this company has tapped into a customer base not recognised before. I bought a Brewquet for my partner for Valentine’s Day this year and he loved it. They were on time with delivery, great and easy ordering. Every year I was making similar things for my partner this just made it easier.”
We know prior to the ownership change that a very small number of customers had a less positive experience. Thankfully with our cracker of a team we’re putting in processes to ensure those headaches aren’t repeated again. 😊
Areas we’ve be improving on:
- Ensuring extras such as jerky & nuts are delivered 100% of the time
- Getting gifts delivered on time, every time.
- Improved communication around delivery and any questions you may have
We’re now taking all the feedback and learnings to work out other areas we can improve upon. Just a few of the things we’ve done so far to make the experience better than ever:
- Improved the website checkout
- Automated many manual tasks to take away the risk of human error
- Improved how deliveries are handled and delivery timings
- Increased the team so that there is always someone to take care of your gift
"A few more product options to choose from nuts/jerky/pretzels/crisps"
"More range e.g. themed pack by region, or type of beer, or other theme."
"A cider/champagne option"
The verdict is in - most of you consider Brewquets a great gift for a variety of occasions.
Congratulations to the winners of a Big Brewquet:
Julie Gibson & Carla Glavonjic
And a big thanks to everyone that took part!
The Crew @ Brewquets
December 10, 2023
December 09, 2023
December 08, 2023
Brewquets supports the responsible service of alcohol. Liquor Act 2007: No Alcohol can be sold or supplied to anyone under 18. It’s against the law. If you look under 25, you'll be asked to present valid photo identification. We will not serve intoxicated persons. NSW packaged liquor licence number LIQP770016927.
Brewquets Group: Beer Cartel
Great to taste different ciders
My brother loved it!
Best way for me to get brownie points with my hubby!
I got this for my husband for Christmas and so far he loves it.
I brought this as a birthday gift for my husband, which is in late November.
He loves his graft beers, so it was perfect for him.
Only a week in, and he's enjoyed everyone.
It's a fantastic gift that just keeps giving.
I bought this last year and thought I'm going to do this every year. This year's selection is already better than last, IMO, but it's only been 6 days so far. Can't wait for the rest.
Beers are awesome, packaged great. Loved the surprise of opening a new beer everyday 👍👍
My husband is loving his advent calendar with the variety of beers from so many different brewers. It has been the best.
Only day 5 and hubs has been VERY happy with the Beer Advent Calendar!
My parcel was delivered quickly and efficiently I’m very happy with it
Great selection of beers well presented.
The first 4 have been awesome can't wait for todays
Every year I purchase an advent calendar for my husband and my son in law…. What joy it brings, they share opinions, they bond over ‘the beer of the day’ and can I say that on Day 5 the beers have been spectacular. Thank you Brewquets!! Louise
My husband is enjoying the different beers each day. Even better is the fact they’re ones he’s never tried, or even seen, at the regular bottle shops.