August 01, 2018
Thanks to everyone that took part in our survey - the feedback is really going to help us improve things going forward with a new ownership team!
Below are some of the key findings from the research - and most importantly for you the winners of our Brewquet give-away (see the bottom of the page).
For the vast majority of you, the experience with Brewquets has been overwhelmingly positive.
On average you rated Brewquets 4.42 out of 5 which is a great score - although we'll be aiming higher!
“Delivery was awesome and quick and it was a fantastic gift”
“The person I sent the Brewquet to, really enjoyed it, and were pleasantly surprised by it.”
“Amazing product and even better service!”
“Easy to order and track. Was delivered on time.”
“I think this company has tapped into a customer base not recognised before. I bought a Brewquet for my partner for Valentine’s Day this year and he loved it. They were on time with delivery, great and easy ordering. Every year I was making similar things for my partner this just made it easier.”
We know prior to the ownership change that a very small number of customers had a less positive experience. Thankfully with our cracker of a team we’re putting in processes to ensure those headaches aren’t repeated again. 😊
Areas we’ve be improving on:
- Ensuring extras such as jerky & nuts are delivered 100% of the time
- Getting gifts delivered on time, every time.
- Improved communication around delivery and any questions you may have
We’re now taking all the feedback and learnings to work out other areas we can improve upon. Just a few of the things we’ve done so far to make the experience better than ever:
- Improved the website checkout
- Automated many manual tasks to take away the risk of human error
- Improved how deliveries are handled and delivery timings
- Increased the team so that there is always someone to take care of your gift
"A few more product options to choose from nuts/jerky/pretzels/crisps"
"More range e.g. themed pack by region, or type of beer, or other theme."
"More variety"
"A cider/champagne option"
The verdict is in - most of you consider Brewquets a great gift for a variety of occasions.
Congratulations to the winners of a Big Brewquet:
Julie Gibson & Carla Glavonjic
And a big thanks to everyone that took part!
#giftbetter
The Crew @ Brewquets
Brewquets supports the responsible service of alcohol. Liquor Act 2007: No Alcohol can be sold or supplied to anyone under 18. It’s against the law. If you look under 25, you'll be asked to present valid photo identification. We will not serve intoxicated persons. NSW packaged liquor licence number LIQP770016422.
All prices are in AUD | ABN: 70156011291 © 2024 Brewquets. ALL RIGHTS RESERVED
Our Businesses: Just Wines | Beer Cartel | Liquor Loot | Sans Drinks
© 2025 Brewquets.
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This was ordered by myself from the UK for my daughters 50th birthday. The process was easy and quick and the service was excellent. Great value for money. To be able to send a gift like this was so easy and I was kept informed of delivery. I will definitely use again. Thank you.
Product is Amazing, keeps Cans extremely cool
Was a present for my Brother, and he loved it, best of all it arrived very fast
Ordered the gift for a special event and arrived very quickly,well packaged. Receive it in time and would definitely recommend.5 Star service
Ordered this 9pm one night and delivered morning of the second day. So happy as was for a friend who did a job for me the day I ordered and arriving when still fresh in his mind was great. Great choice, he loved it
I bought this for my dad, for his birthday. It was well packaged, it came in a black box with a red bow and gift card attached. Was a fantastic birthday present! My dad loved it! Very happy customer!
Awesome gift as always
Valentine's Dozen Brews
Amazing service and product
Awesome service and product
My husband loved this gift idea, I’m so glad that I was able to find a great man styled gift box for Valentine’s Day.
A unique gift for the beer lover in your life. The packaging and presentation was classy and funny at the same time!
Quick delivery and easy to order very happy will use again.
Perfect 🤩
My partner loved this beautifully presented gift box and the great range of beers included. #girlfriendoftheyear!
Very impressed with the great service and fast delivery, and my Valentine has been really enjoying the product!